It’s amazing what an outsourced solution can bring. A lower overall labor rate. Manufacturing experts. Navigation through complex challenges. Precision measurement. Ever-strengthened goals.

At HTI Manufacturing Solutions, we specialize in supporting your facilities with the managed solutions that help you move from good to great.

We manage your

Manufacturing

Logistics

Sorting

and deliver expert

Consulting

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The

Challenge.

Bosch Thermotechnik GmbH is a leading international manufacturer of products for indoor climate control equipment. The facility in Londonderry, NH was approximately 6 weeks behind in shipping to their customers during their busiest heating and cooling season.

Other issues included SAP effectiveness, a lack of leadership, communication problems, and inventory inaccuracy.

HTI traveled to Londonderry and spent the first few days in the warehouse assessing the problems at hand and speaking with customer service representatives and the HR department.

Our

Solution.

There are two sides to Bosch’s shipping process: commercial and residential.

HTI implemented a plan to ship commercial 2 days a week and residential 2 days a week, which eliminated the backlog on a large commercial project. In addition, a wall to wall inventory of the warehouse was taken. A daily board meeting was implemented with department heads to facilitate better communication. In this meeting, problems were identified and corrective actions were put into place.

Daily shift meetings with warehouse employees were held. These meetings explained any new corrective actions, detailed shipping priority, and gave progress reports on shipping backlogs.

The

Results.

  • Within two weeks, a 4 month backlog was shipping 2 days ahead of schedule
  • Reduced call center customer complaints by almost 50%
  • Tracked late shipments and took corrective actions
  • Controlled loss of business with improved shipping

HTI transformed our shipping and receiving from a deficiency, into a strength.

-- Londonderry

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